Help with your next step.
Get started with the Windows app, check your demo connection and understand the supported strategy workflow. For direct help, start with Telegram.
Start here.
Install the Windows app
Check Windows requirements and installer availability on the download page. Use the official download route, then follow the account access steps inside the app.
Download and installation →Understand supported strategies
Review strategy behaviour, published source material and limitations before choosing a configuration. Strategy research pages distinguish third-party results from YO4X execution.
Explore strategy guides →Get help with your setup
For installation, account access or connection issues, contact us with your app version, Windows version and the exact error message. Telegram is our primary support channel.
Contact YO4X →Common setup questions.
Can I connect a real-money account?
Current YO4X execution is demo-gated while release checks are completed. Begin with a demo account and the supported connection workflow. Do not treat a product illustration or published third-party signal as proof of live YO4X execution.
Why is my account not connecting?
Check that the broker server and account details match your demo account, your internet connection is active and the account has the required permissions. Record the exact connection error. If it persists, ask support before repeatedly changing settings.
Why has a strategy not placed a trade?
A strategy may be waiting for its entry conditions. Check the selected symbol, trading session, connection status, strategy settings and journal messages. Avoid increasing risk or changing multiple settings simply to force a trade.
Can I upload any EX5 file?
No. YO4X supports its own compatible strategy workflow; arbitrary EX5 files cannot run directly inside the app. Native MetaTrader Expert Advisors have a separate installation process. Ask support about compatibility before relying on an existing file.
Does local execution continue when my PC sleeps?
Local operation depends on your PC, app and connection remaining active. Sleep, shutdown or loss of connectivity can interrupt operation. Closing the app does not necessarily close positions or pending orders already held with your broker.
What does free local access include?
Included local strategies are available at no additional strategy charge for the supported local workflow. This does not include every YO4X product or promise free broker trading: Composer has separate plans, and broker costs and trading losses remain possible.
For details on local credentials and account boundaries, read security and account controls.
Show us what happened.
Send the app version, the steps that led to the issue and the exact error text. A screenshot with private account details hidden can help explain the problem.
Keep passwords, access tokens and complete account credentials out of support messages. Telegram is the preferred channel; email is also available at support@yo4x.com.
Get help on Telegram